General
General frequently asked questions
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Q:
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Where can I get an Instruction Book/Parts Book/Brochure?
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A:
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Most dealers will carry a parts book so that they can identify a problem with your machine and order the necessary part. With most of the older sewing machines, dealers do not have instruction manuals or parts books.
As a service to our customers we are now supplying vaccum and sewing
manuals in pdf format for download. Click here to view all of our product manuals.
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Where can I get vacuum bags, parts, accessories, service work, or repairs?
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A:
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Please see our dealer
locator. There you can find an authorized dealer that
will carry the appropriate accessories.
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Q:
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My dealer is too far to drive. How can I get vacuum bags?
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A:
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If you are in this situation, please call the nearest dealer listed in our dealer locator. Many dealers will be more than happy to mail order the bags for you. If this does not work, please let us know of your inconvenience.
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Q:
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My dealer is too far to drive. How can I get sewing parts and accessories?
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A:
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Please call your local Riccar retailer. If your Sewing Machine is needing repair work, most sewing retailers will be able to service your sewing machine and order all the parts it needs from Tacony distributing.
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Q:
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Why buy a Riccar?
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A:
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Please read more about our 30-Day FREE Trial program.
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Q:
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Where can I find your products to buy on the Internet?
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A:
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We do not authorize dealers to sell any of our products on the Internet because a successful product needs a professional dealer who can provide advice, service and repair work. NOTE: Should you purchase a Riccar product anywhere other than an Authorized Riccar Retailer the manufacturers warranty will not apply.
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How can I tell if a website displaying Riccar products is a legitimate source of genuine Riccar parts and accessories?
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A:
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| Only true Riccar retailers will have a symbol displayed on their website (pictured on the right hand side). They are legitimate authorized Riccar retailers.
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Q:
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What if I have problems with repairs, warranty work and ...?
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A:
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Please contact your dealer immediately. They are the experts and can provide you with the parts & service you might need to maintain your product in working order.
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Q:
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Riccar microwaves?
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A:
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Sorry, microwaves are not part of Riccar America. Riccar of Japan sold them years ago. The current appointed company for sales and service is:
D & J Appliance
2100 Emery Ave.
La Habra, CA 90631
(562) 696-6701
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Q:
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How do I become an Authorized Riccar Retailer or Distributor?
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A:
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Please fill out this form and your territory representative will be in contact with you shortly.
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