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Support

Got a question about your Riccar Vacuum? You are in the right place.

FAQs

Order Information

 

How do I pay for my purchase?

We accept a varity of payment options including Visa, Mastercard, Discover and American Express. Cash payments or COD orders are not accepted. 

 

Placing Orders and Paying Online

 Riccar uses a third party service called Quivers to order from our website. When you order and pay online, this service ensures that you receive your products as soon as possible. We accept payment by Visa, American Express, and Discover only. The payment methods for our store are listed when you check out.

Ricar does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.

 

Are coupon codes or discounts available?

You may find discounts and promotions two ways.

  1. At the bottom of every page of this website is a "Sign up for Our Mailing List" box. You'll be added to our promotional email list.
  2. Your local Riccar retailer store may offer discounts, special promotions, vacuum bundles or even a trade-in program. We truly support our retailers’ in-store sales efforts and encourage you to buy locally, not just so you can get the vacuum that best suits you, your home and your lifestyle, but also so you leave the store with an assembled product, with any customized features installed just for you, and with expert advice on how to operate and store the vacuum, and much more.

How do I report a defective or damaged item?

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Riccar for assistance.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the retailer who filled you order immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you will not receive credit for the return.

 

Order Changes

Riccar can help you cancel or change your within around 24 hours weekdays. Please contact us right away using the Contact Us form or by forwarding your order confirmation to info@riccar.com.

 

I have a problem with my order. How can I get help?

The best way to contact Riccar is by filling out our Contact Us form. If you're asking about a specific vacuum, include the model number and serial number on the rating label, which will expedite the level of help you receive. We're here Monday through Friday, 8 a.m. till 5 p.m. Central time.

 

Telephone, Postal Mail, Fax or Email Orders

Our store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or fax. If you'd like to buy in person, please visit our retailer locator to find your nearest Riccar retailer. If you have issues using this website, we recommend using the latest versions of Chrome, Firefox or Safari.

 

Sales Tax

Tax will be applied to your order if it is delivered from the same state as your shipping address. Some areas require tax to be assessed on shipping and handling charges. We don't know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes or will provide only an estimate until your order is shipped.

 

Troubleshooting

 

How should I maintain my vacuum?

 

Every vacuum is a little different, but for the most part, these are the things you need to do regularly to keep your vacuum picking up at its best.

* Vacuum frequently.
* Change your vacuum bag regularly. When your bag is more than two-thirds full, it reduces your vacuum's ability to clean. Plus, a completely full bag could clog the hose.
* Use and replace charcoal or granulated charcoal filters to help control odors. Riccar vacuums are designed with the charcoal filters inside the dust compartment where the odors grow, not outside the machine like most other vacuums.
* Replace HEPA media filters as recommended by your owner's manual. As a general guideline, replace filters after every 12 vacuum bag changes or at least once a year.
* Inspect your brushroll regularly. Remove long hairs and threads using a seam ripper or small scissors. If your brushes are getting worn, visit your local Riccar retailer to replace the brush strips.
* Inspect and replace the belt as needed. You may need to replace it annually or more often if you vacuum frequently or use the vacuum commercially. If you have a lifetime belt, keep up with your Red Carpet Service plan checkups so your belt can be inspected and replaced as needed.
* If you own a bagless machine, empty and clean the dust bin frequently.

 

My vacuum stopped working. What should I do?

  1. Don't panic. Your vacuum owner’s manual has a troubleshooting page, which is the best place to start.
  2. Always unplug your vacuum before examining it.
  3. Check for clogs in the hose, and check your vacuum bag, which might be full. If the motor is running, but the brushroll isn’t turning, check the belt and replace it if necessary.  Many models also have a thermal reset button on the back of the machine, so follow your owner's manual instructions for resetting after a cool-down period.
  4. Be sure your electrical outlet is working. Sometimes the outlets with circuit breakers trip and need to be reset.
  5. If all else fails, take your vacuum to the nearest Riccar retailer for diagnosis and repair. If you're unable to find a nearby retailer, contact us, and we'll help you find an alternative store.

How can I get my hands on an owner's manual?

Visit the Support page to download your vacuum's owner's manual. If you’re unsure which vacuum you own, check the rating label on your vacuum, which you'll typically find on the bottom of your canister vacuum or on the back of your upright vacuum. If you don’t see your vacuum model listed, send us a message.

 

How can I get my hands on warranty information?

We keep all our warranty information all in one place right here.

 

What is the California Proposition 65 warning on my owner's manual and vacuum box?

The warning is to comply with California state law and is based on the list of chemicals identified by the State of California in Proposition 65 regulations. California Proposition 65 is known as The Safe Drinking Water and Toxic Enforcement Act of 1986. Even chemicals used within the limits of national regulations and found not hazardous in the quantities associated with the product may require a warning just because the chemical is present. Information about Proposition 65 is available on the website of the Office of Environmental Health Hazard Assessment (OEHHA) maintained by the State of California. We evaluate all chemicals associated with the products that we manufacture and comply with all regulations associated with the chemicals. All potential chemical exposures are below accepted and regulated concentrations. We provide the warning because a chemical covered by the California Proposition 65 may be present and not all listed chemicals provide exposure limit requirements. This is why we have provided the warning when a listed chemical is present. 

 

How can I find my model # and serial # ?

The model number and serial number of your Riccar vacuum is located on the vacuum itself. Look for a silver label typically with the Riccar logo or ETL or UL logo. The numbers, periods and dashes are all really important in determining the model number. Here's where to find the label on each vacuum.


Uprights
SupraLite - bottom of the vacuum
R10 Series including R10CV - bottom of the vacuum
R25 Series - back of the vacuum
R30 Series - back of the vacuum
R40 Series - back of the vacuum
Radiance RAD models - back of the vacuum near the bottom
Brilliance BRL models - back of the vacuum near the bottom
R20 Series - back of the vacuum near the bottom
Vibrance models - back of the vacuum


Canisters
All canisters have the label on the bottom of the canister body, however if you have a power nozzle, the serial number for the nozzle only is on the bottom of the nozzle.
Specialty
Gem Handheld - bottom of the vacuum
SupraQuik Portable Canister - bottom of the vacuum
R60 - side of the vacuum below the filter

 

Centrals
All central vacuums have the label on back of the unit near the top. Power nozzle kits have the serial number on the bottom of the nozzle.

 

How might I find a replacement part that is not listed on this website?

On this website, we only offer new vacuum cleaners and consumable items such as bags, belts, filters, accessories and cleaning supplies. For all other replacement parts, please visit your local retailer who can order the part for you if they do not already have it in stock. Many of our retailers stock an extensive selection of replacement parts to get your vacuum back up and running quickly.

 

What is the Carpet & Rug Institute Seal of Approval? 

The Carpet and Rug Institute (CRI) developed a scientific program to test and measure the effectiveness of vacuum cleaners. The goal of the Seal of Approval program is to help consumers make informed decisions and to encourage manufacturers like Simplicity to improve their products.

Vacuum cleaners are tested and evaluated on three tests: soil removal, dust containment and surface appearance change. The test evaluates a vacuum on its ability to remove soil from carpet, and then to keep dirt and dust locked in the vacuum and not excape into the air where it can be inhaled. Finally it evaluates surface appearance after 900 passes to ensure the vacuum won't damage your carpet. The cleaning program testing varies slightly between household and commercial vacuums to adjust for the differences in typical carpet height (high pile in homes versus low pile in offices and stores).

Riccar vacuums that we've submitted for the Seal of Approval program are rated according to test results. Gold is the best test result, followed by Silver and Bronze. You'll notice if you research other vacuum brands on the CRI website that not all brands are represented, or not all vacuums qualify for a Seal of Approval.

Learn more about the Seal of Approval program on the Carpet-Rug.org website.

 

Security Standards & Privacy

Please review our privacy policy

 

Protecting Children

We take special care to protect the safety and privacy of little ones. In compliance with the Children's Online Privacy Protection Act (COPPA), We do not knowingly provide our service to people under the age of 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13.

We strongly urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

 

Refunds, Credits & Balances Due

As soon as the store that filled your order receives and processes your return, we will notify you via email. Your credit card will be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

 

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Riccar reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Riccar will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Riccar's Return Policy.

 

Order Issues

If you have a question you don't see answered here, fill out a Contact Us form. The more detail you can provide, the better. We'll get back to you as soon as we can.

 

Other FAQs

 

Where can I find parts for my Riccar microwave?

Riccar Japan sold microwave ovens until the early 1990s. We still hear of people who've had our microwaves for up to 30 years, but we no longer carry repair parts for these appliances. We apologize for the inconvenience.

 

Where can I obtain parts or an owner's manual for my Riccar sewing machine?

Riccar no longer sells sewing machines. Please visit any reputable sewing machine repair shop near you, and they should be able to order replacement parts, if they're still available, from their supplier.

 

How can I reach you?

You may already know that our 1-888-6-RICCAR phone number connects you to your nearest retailer based on the prefix of the phone from where you're calling. We also know that sometimes you just want to talk directly to us, and we're happy to hear from you. The best way to contact us is by sending us an email (info@riccar.com). Include your phone number if you'd like us to call you back. We're here Monday through Friday, 8 a.m. till 5 p.m. Central time, so if you don't get an immediate response, we're probably at home with our families. In the event you are having a specific issue with an order, please email info@riccar.com and include your name and order number.

 

Where can I purchase bags, belts, filters or other accessories for my vacuum cleaner?

 

You have two ways to buy Riccar bags and other replacement items. Either way you choose, you're supporting your independently owned local Riccar retailer.

Find the Riccar retailer near you. Call or visit their store to buy what you need, and there you may be able to see the newest Riccar products, receive product demonstrations and obtain expert cleaning advice and maintenance tips.
Buy from this website. When you place your order, a Riccar retailer fills the order. Although not all Riccar retailers participate in our order fulfillment program, many do, and they're happy to serve you.

 

I have the newest super soft carpet, and the installer said not all vacuum work well on it. Which vacuum do you recommend?

Riccar R25 Series Clean Air vacuum models feature a floating brushroll that automatically adjusts to carpet height, so it’s ideal for high pile and ultra-soft carpet fibers. Plus these models offer a suction relief slider on the handle. The SupraLite ultra lightweight vacuums can be customized with a soft carpet bottom plate that works well for soft carpet. Many other Riccar models also will work well. Look for one with an ultra-high carpet height adjustment feature. Visit your local Riccar retailer to try out a few options in the store.